Browse answers to the questions we hear most often. If you don't see your question, our team is one message away.
Account
Choose either the candidate or employer role when you register. One account keeps one role; if you need both, use a second account with a different email or phone number. You can sign in with a password, phone code, or an emailed passwordless link. Phone-first users should add a password and recovery email in Account settings.
Jobs
Use the jobs search to filter by role, location, salary, and remote preference. Save searches and turn on alerts so new matches reach you first. The more complete your profile, the better our matching engine ranks roles for you.
Applications
Open any job and click Apply to attach your profile and a tailored note. Every application appears in your candidate dashboard with status updates as employers review, schedule interviews, or send offers. You can withdraw an application at any time before an offer is signed.
Interviews
Employers schedule interviews directly through the platform. You'll receive calendar invites, prep materials, and reminders. Optional mock interviews and AI feedback help you practice before the real conversation, so you walk in ready.
Offers
Offers arrive as structured documents covering salary, equity, benefits, and start date. You can negotiate, request changes, or accept directly in-app. Once both sides confirm, we record the placement and trigger any guarantees or onboarding support.
Payments & Unlock
Browsing profiles and unlocking candidates are both free — unlocking opens the full profile, available contact details, and platform messaging. The only charge on the platform is a success fee of one month of the hired candidate's salary, invoiced after the candidate confirms a successful placement. Every placement is covered by our 90-day replacement guarantee.
Privacy & Data
Your direct contact information stays hidden until an employer completes a free unlock, and your post-unlock privacy setting can keep it hidden. Every access to personal data is audit-logged. You can export, correct, or delete your data from privacy settings, in line with GDPR, CCPA, PIPL, and equivalent laws in your country.
Trust & Safety
We verify employer accounts, screen jobs for compliance, and monitor activity for fraud or harassment. You can report any user or job listing in one click; our trust team reviews reports quickly and removes bad actors. Sensitive actions like contact unlocks always require authentication.
Reach out to our support team and we'll get back to you within one business day.
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